Customer Relationship Management
By DigiGrowHub Mentor
Categories: Business & Entrepreneurship
Course Content
Module 1 : Introduction to CRM
Module 2 : Digital Transformation
Module 3 : CRM Software – Part 1
Module 4 : CRM Software – Part 2
Module 5 : CRM V/S ERP – Part 1
Module 6 : CRM V/S ERP – Part 2
Module 7 : Funnels & Triggers – Part 1
Module 8 : Funnels & Triggers – Part 2
Module 9 : CRM Implementation – Checklist
Module 10 : Customer Segmentation – Part 1
Module 11 : Customer Segmentation – Part 2
Module 12 : Method to increase sales
Module 13 : CRM v/s Marketing Automation Software
Module 14 : World-Class Customer Service
Module 15 : Inter-team Collaboration
Module 16 : Traditional CRM v/s Social CRM
Module 17 : CRM for E-Commerce
Module 18 : CRM Vendor
Module 19 : Top 5 CRM – Comparision
Module 20 : 25 Reasons of CRM Failure
Module 21 : CRM Implementation – 10 Steps
Module 22 : CRM Performance
Module 23 : CRM Adoption Training
Module 24 : Case Study
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