Business Communication – DigiGrowHub Training

Module 1 : Introduction

What is Business Communication ?
The role of effective communication in building and maintaining business relationships
Strategies for adapting your communication style to different audiences and situations
The importance of nonverbal communication in business settings
Giving effective presentations and public speaking
Tips for using technology to communicate effectively in a business setting (e.g. videoconferencing, webinars)
The role of professional ethics and responsibility in business communication
Conflict resolution and negotiating skills in business settings.

Module 2 : E-mail

The importance of email in business communication
Writing clear and concise subject lines
The structure of a professional email (greeting, body, closing)
Using bullet points and lists to organize information
Formatting emails effectively (e.g. bold, italic, underline)
Using a professional tone and avoiding slang or overly casual language
Checking for spelling and grammar errors
Using a signature with your name and contact information
Tips for responding to and organizing emails
Ethical considerations in email communication (e.g. confidentiality, privacy)

Module 3 : Business Dictionary

Marketing and advertising terms (e.g. branding, market research, target audience)
Financial and accounting terms (e.g. assets, liabilities, balance sheet)
Management and leadership terms (e.g. delegation, motivation, strategic planning)
Human resources terms (e.g. employee benefits, recruitment, training)
Operations and logistics terms (e.g. supply chain, inventory management, process improvement)
Legal and regulatory terms (e.g. contract, liability, compliance)
Sales and customer service terms (e.g. customer relationship management, upselling, retention)
Technology and IT terms (e.g. cloud computing, cybersecurity, data analytics)
International business and globalization terms (e.g. cultural differences, outsourcing, export)
Entrepreneurship and small business terms (e.g. startup, pitch, venture capital).

Module 4 : Business Contract

The elements of a valid contract (offer, acceptance, consideration)
Types of contracts (e.g. contracts of sale, employment contracts, service contracts)
Drafting and negotiating contracts
Common terms used in contracts (e.g. force majeure, indemnification, confidentiality)
Discharge of a contract (e.g. by performance, breach, or termination)
Remedies for breach of contract (e.g. damages, specific performance)
The role of law in interpreting and enforcing contracts
Ethical considerations in contract negotiation and performance
Electronic contracts and the use of digital signatures
International contracts and the role of choice of law clauses.

Module 5: Marketing Brochure

Module 6 : Customer Service

Module 7 : Job Interview

Module 8 : Crisis Communication

Module 9 : Business Presentation

Module 10 : Landing Page

Module 11 : English to Grow Sales

Module 12 :English to Grow Retail

Module 13 :Customer Communication

Module 14 : Engaging Walk-in Customers

Module 15 : Getting Customer Information

Module 16 : Public Speaking

Module 17 : Apps & Phonics

Module 18 : Telephonic Interviews

Module 19 : Resume

Module 20 : Business Meetings

Module 21 : Telephonic Conversation

What Will You Learn?

Course Content

Module 1 : Introduction

What is Business Communication ?

The role of effective communication in building and maintaining business relationships

Strategies for adapting your communication style to different audiences and situations

The importance of nonverbal communication in business settings

Giving effective presentations and public speaking

Tips for using technology to communicate effectively in a business setting (e.g. videoconferencing, webinars)

The role of professional ethics and responsibility in business communication

Conflict resolution and negotiating skills in business settings.

Module 2 : E-mail

The importance of email in business communication

Writing clear and concise subject lines

The structure of a professional email (greeting, body, closing)

Using bullet points and lists to organize information

Formatting emails effectively (e.g. bold, italic, underline)

Using a professional tone and avoiding slang or overly casual language

Checking for spelling and grammar errors

Using a signature with your name and contact information

Tips for responding to and organizing emails

Ethical considerations in email communication (e.g. confidentiality, privacy)

Module 3 : Business Dictionary

Marketing and advertising terms (e.g. branding, market research, target audience)

Financial and accounting terms (e.g. assets, liabilities, balance sheet)

Management and leadership terms (e.g. delegation, motivation, strategic planning)

Human resources terms (e.g. employee benefits, recruitment, training)

Operations and logistics terms (e.g. supply chain, inventory management, process improvement)

Legal and regulatory terms (e.g. contract, liability, compliance)

Sales and customer service terms (e.g. customer relationship management, upselling, retention)

Technology and IT terms (e.g. cloud computing, cybersecurity, data analytics)

International business and globalization terms (e.g. cultural differences, outsourcing, export)

Entrepreneurship and small business terms (e.g. startup, pitch, venture capital).

Module 4 : Business Contract

The elements of a valid contract (offer, acceptance, consideration)

Types of contracts (e.g. contracts of sale, employment contracts, service contracts)

Drafting and negotiating contracts

Common terms used in contracts (e.g. force majeure, indemnification, confidentiality)

Discharge of a contract (e.g. by performance, breach, or termination)

Remedies for breach of contract (e.g. damages, specific performance)

The role of law in interpreting and enforcing contracts

Ethical considerations in contract negotiation and performance

Electronic contracts and the use of digital signatures

International contracts and the role of choice of law clauses.

Module 5: Marketing Brochure

Tips for crafting a strong and persuasive call to action

The importance of a clear and compelling value proposition in a marketing brochure

Module 6 : Customer Service

Tips for building trust and rapport with customers

Module 7 : Job Interview

Module 8 : Crisis Communication

Writing Effectively to get a Job/Potential Client

Effective Writing for Results

Module 9 : Business Presentation

Corporate Meetings

How to Conduct a Meeting ?

Module 10 : Landing Page

Module 11 : English to Grow Sales

Grapevine Communication (Informal Business Communication)

Feedback Communication

Module 12 :English to Grow Retail

Business Negotiations

Module 13 :Customer Communication

Module 14 : Engaging Walk-in Customers

Module 15 : Getting Customer Information

Module 16 : Public Speaking

Communication Barriers – Reasons for Communication Breakdown

Effect of Communication Barriers in Business Communication

Overcoming Communication Barriers

Seven C’s of Effective Communication

Module 17 : Apps & Phonics

How to make a Great Presentation ?

Effective Presentation Skills

Module 18 : Telephonic Interviews

Module 19 : Resume

Module 20 : Business Meetings

Module 21 : Telephonic Conversation

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